Ronald McDonald House of Houston, Inc. (“RMH Houston”) is pleased to provide information to all of its donors about its donor information collection practices. Rest assured that we will not, under any circumstances, sell or trade a donor’s personal information to any other entity either online or offline. By visiting this site, you consent to our Privacy Policy.


Types of Information Collected and How It Is Used

RMH Houston gathers personal information, such as first and last names, home addresses, e-mail addresses, phone numbers, and credit card numbers, only when voluntarily submitted by you. Online donations are processed securely using a third party payment processor and all online donations made are subject to CyberSource’s privacy policy.


By participating in one of our special events or at your request, we will use personal information collected from you to send you information, such as RMH Houston news, event invitations, or fundraising appeals. If you elect not to receive such materials, we will not send them to you.


Payment Processing and Data Storage

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software currently available for secure e-commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.


Security of Donor Information

Donor information is stored within a donor management database within RMH Houston.   Access to the database is restricted to personal with legitimate business need to access or modify the information contained therein.


Sharing of Personal Information

Companies may be engaged by RMH Houston to perform a variety of functions, such as assisting with donation collection, providing technical services for our Internet sites, etc. Such companies may have access to personal information if needed to perform certain functions. However, these companies may use such personal information only for the purpose of performing that function and may not use it for any other purpose.


Other than as provided in this privacy policy, RMH Houston does not sell, transfer or disclose personal information to third parties.


RMH Houston reserves the right to use or disclose any information as needed to satisfy any law, regulation or legal request, to protect the integrity of the site, to fulfill your requests, or to cooperate in any law enforcement investigation or an investigation on a public safety matter.



You are in control of all personal information you provide to us. If at any time, you would like to correct the personal information we have about you, you can let us know In order to review any personal information we have about you or to ask us to delete that information or to stop further use of the information, please contact us through the address listed below. If you would like to unsubscribe from our email list, please use the unsubscribe link at the bottom of our newsletter emails or contact us through the Postal Service address listed below.  It may take up to two weeks to remove you from all of our email lists if we have one in production when you request to be removed.



“Cookies” are pieces of information that a website stores on your computer’s hard drive for record-keeping purposes. Cookies allow a certain website to remember important information that will make your use of the site more convenient. Like most websites, RMH Houston uses cookies for a variety of purposes in order to improve your online experience. For example, we track the total number of visitors to our site on an anonymous, aggregate basis. We may also employ cookies so that we remember you when you return to the site. We may associate personal information with a cookie file in that instance.


Use the options in your Internet browser if you do not wish to receive a cookie or if you wish to set your browser to notify you when you receive a cookie. Click on the “Help” section of your browser to learn how to change your cookie preferences. If you disable all cookies, you may not be able to take advantage of all the features of the RMH Houston web site.


RMH Houston uses Google services, such as Google Analytics, which generates cookies to help our website analyze how users interact with our site. Google will use information for the purpose of compiling reports on website activity but will not associate your IP address with any other data held by Google. Google may transfer this information to third parties where such third parties process the information on Google’s behalf or where required by law. To opt out of Google tracking, please visit their opt-out page. We also may use Google AdWords to market our sites across the web. We place a cookie on a browser, and then Google reads these cookies and may serve an ad on a third party site. You may opt out of this ad serving on Google’s opt out page. If you are concerned about third party cookies served by networks, you should also visit the Network Advertising Initiative opt-out page.


Links to Other Sites

We may offer links to sites that are not operated by RMH Houston. However, if you visit one of these linked sites, you should review their privacy and other policies. RMH Houston has no control over the privacy practices of those websites and is therefore not responsible for the policies and practices of other entities.


Changes to our Privacy Policy

Our privacy policy became effective on December 8, 2016. From time to time, it may be necessary for RMH Houston to change its privacy policy, so we suggest that you check here periodically. Rest assured, however, that any changes will not be retroactively applied and will not alter how we handle previously collected information.


How to Contact Us

If you have any questions about this privacy policy, please contact us by:

Sending an email to with “Privacy Policy” in the subject line, or mail inquiries to: Ronald McDonald House of Houston, 1907 Holcombe Boulevard, Houston, Texas 77030